Delivery and Returns Policy

Every Line & Pixel Creations product is made to order through our trusted production partners. This means your order is created especially for you, rather than taken from existing stock.

Below you’ll find information about delivery times, damaged products, our 30-Day Happiness Guarantee for clothing and your right to withdraw from a purchase.

Delivery

All products are produced on demand. We aim to have your order produced and delivered as efficiently as possible.

Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information when available.

Estimated Delivery Times (Europe)

Destination	Wall Art & Calendars	Clothing & Mugs
Belgium & Netherlands	4–7 business days	5–9 business days
Germany, Luxembourg & France	5–8 business days	6–10 business days
Spain, Italy, Austria & Portugal	6–10 business days	7–12 business days
Denmark, Sweden, Finland & Poland	6–11 business days	7–13 business days
Rest of the European Union	7–12 business days	8–15 business days

These are estimated delivery times and include production and shipping. Actual delivery times may vary depending on the product, destination, production availability and shipping conditions.

Framed prints, canvas and larger wall art formats may require additional production or delivery time.

Weekends and public holidays are not included in the estimated business days.

Products ordered together may be produced at different locations and can therefore arrive in separate packages.

We currently ship within the European Union only.

30-DAY HAPPINESS GUARANTEE FOR CLOTHING

We want you to feel good about wearing your Line & Pixel Creations clothing.

If you’re not happy with your T-shirt or hoodie, contact us within 30 days of receiving your order.

Ordered the wrong size?

No problem. Let us know which size you need and we’ll arrange a one-time replacement in another size.

You don’t need to return the original item. Feel free to give it to a friend, family member or someone else who can enjoy it.

Not happy with your clothing purchase?

You don’t need to return the item.

Our 30-Day Happiness Guarantee is an additional service and does not affect your statutory consumer rights.

DAMAGED, INCORRECT OR FAULTY PRODUCTS

If your order arrives damaged, has a production error or you receive the wrong product, please contact us as soon as possible.

Email support@linepixelcreations.be and include:

Your order number
A short description of the problem
Clear photos showing the damage, production error or incorrect product
A photo of the packaging if it was damaged during transport

We’ll review the issue and arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

You normally won’t need to return a damaged, faulty or incorrectly supplied product unless we specifically ask you to do so.

14-DAY RIGHT OF WITHDRAWAL

For products where the statutory EU right of withdrawal applies, you have 14 days from the day you receive your order to let us know that you wish to withdraw from your purchase. You do not need to give a reason.

To exercise your right of withdrawal, email support@linepixelcreations.be with your name and order number and clearly state that you wish to withdraw from your purchase.

Please contact us before sending anything back.

Do not automatically return products to the address shown on the packaging or shipping label. We will provide you with the appropriate instructions for your order.

Where a physical return is required, the direct cost of returning the product is normally your responsibility, unless the product is damaged, faulty or incorrectly supplied.

Products should only be handled to the extent necessary to inspect them. If a product has been used or handled beyond what is necessary to establish its nature, characteristics and functioning, any resulting loss in value may be taken into account as permitted by applicable consumer law.

REFUNDS

When a refund is due, it will be made using the same payment method used for the original purchase unless otherwise agreed.

For a statutory withdrawal where a physical return is required, we may wait to issue the refund until we have received the product back or you have provided evidence that it has been returned, whichever occurs first.

Please keep in mind that, after we issue a refund, it may take additional time for your bank or payment provider to process it.

BEFORE SENDING ANYTHING BACK

Please do not return products without contacting us first.

The appropriate return instructions may differ depending on the product and your order. Products should not automatically be returned to the production facility or the address printed on the shipping label.

NEED HELP?

If something isn’t right with your order, please get in touch. We’re a small independent business and we’d much rather have the opportunity to help than leave you disappointed.

Email us at support@linepixelcreations.be and include your order number so we can help you as quickly as possible.

Thank you for supporting a conscious, nature-inspired brand. Each item is printed with care and made to order, just for you.